Player Privacy Policy

This Privacy Policy explains how SlottyWay collects, uses and protects the personal information we receive when you register, play or interact with our services. We take your privacy seriously and set out below the types of data we handle, how we use it, and the choices and rights you have about your information.

Types of data we collect

Personal data

We collect information that identifies you, including your name, date of birth, contact details (email and telephone), postal address and identity documents when required for verification. We also hold account details such as username, password (stored securely) and communication preferences.

Technical data

Technical data includes device information, IP address, browser type, operating system, device identifiers and log data. We record activity on our site or app such as pages visited, time stamps and error reports to help operate and maintain our services.

Transactional data

We keep records of transactions made through the account, including deposits, withdrawals, payment method details, wagering activity and game history. Where required for payments, we may collect limited card or e-wallet information from our payment providers.

Use of information

We use your data to operate and improve our services, to verify identity and manage accounts, to process payments and withdrawals, and to detect and prevent fraud or misuse. We may also use information to respond to queries, to carry out required checks, and to comply with legal obligations. Any marketing we send will be based on your stated preferences and you can opt out at any time.

Data protection practices

We protect information using administrative, technical and physical safeguards that are appropriate to the data we hold. Access to personal data is limited to authorised staff and third parties who need the information to provide services on our behalf. We retain data for as long as necessary to fulfil business or legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, to support secure logins and to analyse site usage. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences through your browser settings or via the cookie controls presented on our site.

User rights

You have rights over your personal information, including the right to access the data we hold about you, to request correction of inaccuracies, to object to certain processing and to request restriction of processing where applicable. Where legal requirements allow, you may also request deletion of your account data.

Access, correction and deletion

To exercise your rights or make a subject access request, contact our privacy team at [email protected]. We will process requests in line with applicable law and respond within a reasonable timeframe. We may ask for verification of identity before fulfilling requests.

Information sharing and third parties

We share information with service providers who support our operations, including payment processors, identity verification services and customer support platforms. We may also disclose data when required by law or to protect our rights. We require third parties to handle data securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. When substantive changes are made we will notify account holders via the contact details we hold or by posting a notice on our site. For questions about this policy or how Slotty Way handles personal data, please contact [email protected].